Problem with my desktop looking at TexAgs

Science Denier

8:20a, 2/19/24

I'm sure this is an easy fix. This is what my screen looks like when loading TexAgs. I've tried
1. Turning off and on
2. Deleting browsing history

That's about all my old ass knows ar this point.

LOL OLD

gman4455

Staff

10:26a, 2/19/24

When clearing your browser history, did you also have the "Cookies and other site data" and "Cached images and files" boxes checked?

Science Denier

1:11p, 2/19/24

In reply to gman4455

gman4455 said:
When clearing your browser history, did you also have the "Cookies and other site data" and "Cached images and files" boxes checked?

Yes

LOL OLD

gman4455

Staff

2:18p, 2/19/24

In reply to Science Denier

What browser is this?

Science Denier

2:21p, 2/19/24

In reply to gman4455

gman4455 said:
What browser is this?

microsoft edge

Been working for several years. Until now.

LOL OLD

Science Denier

7:57a, 2/20/24

In reply to gman4455

gman4455 said:
What browser is this?

By the way, I downloaded Chrome and it's doing the same thing.

Maybe time to trash my laptop?

LOL OLD

gman4455

Staff

8:30a, 2/20/24

In reply to Science Denier

Science Denier said:
gman4455 said:
What browser is this?
microsoft edge

Been working for several years. Until now.

Are you sure this is Edge? This dialog looks like it's from Internet Explorer, which is a browser we longer support.

chasekub

9:05a, 2/20/24

In reply to gman4455

I'm having a similar issue on my work computer. It's been fine in the past, but late last week I started having this problem. I tried Edge as well and it was the same thing. I cleared my history/cookies/cache on both browsers.

Science Denier

9:29a, 2/20/24

In reply to gman4455

gman4455 said:
Science Denier said:
gman4455 said:
What browser is this?
microsoft edge

Been working for several years. Until now.
Are you sure this is Edge? This dialog looks like it's from Internet Explorer, which is a browser we longer support.

It says it's Edge. I also used Chrome with the same result.

LOL OLD

gman4455

Staff

10:20a, 2/20/24

In reply to chasekub

Does your work network block certain content? We recently changed a domain that some content is hosted on, at about the same time you said the issue started happening. This is the same issue that Science Denier has.

chasekub

10:48a, 2/20/24

In reply to gman4455

Yeah that seems to be the problem. I connected to a different network temporarily and the issue went away. I'm guessing there's no realistic fix for this then as long as I'm on my work network?

gman4455

Staff

1:28p, 2/21/24

Can y'all both try again? I've updated some back-end configuration, might help

chasekub

2:31p, 2/21/24

In reply to gman4455

Unfortunately it's still messed up for me. I tried clearing history/cookies/cache again as well, but that didn't seem to help either.

jamesf

9:24p, 2/21/24

I am having the same issue. I just got a brand new work computer, and Texags looks exactly like this. It worked fine on my old work computer. The IT guy said something about loading new security items onto the new laptop, so maybe it is something to do with that? It is the same thing on Chrome and Edge browsers.

Rudyjax

8:50a, 2/22/24

Same issue here too on my work computer.

HtownAg92

8:57a, 2/22/24

Me too. Mine crapped the bed yesterday afternoon. Surely everyone's workplaces didn't coincidentally make network changes at the same time.

m4bach

9:20a, 2/22/24

Also having the same issue on work comp. Was fine when I left the office around 330 yesterday

Rudyjax

10:43a, 2/22/24

This is a problem. I can be on a webcam call and read texags in my computer but I cannot read texags on my phone while on a call.

Please fix asap.

JimmyHouston

10:53a, 2/22/24

Doesn't work on Chrome again today

Science Denier

11:08a, 2/22/24

In reply to gman4455

gman4455 said:
Can y'all both try again? I've updated some back-end configuration, might help

I tried again today and it is now working like it always has. Maybe your fix didn't work for everyone but it worked for me.

LOL OLD

CheeseSndwch

12:17p, 2/22/24

Same problem on my work desktop, started yesterday afternoon.

JimmyHouston

1:46p, 2/22/24

In reply to JimmyHouston

Working regularly now!

Science Denier

2:08p, 2/22/24

In reply to gman4455

gman4455 said:
Can y'all both try again? I've updated some back-end configuration, might help

Well, it just reverted back to the screen in my OP. Had been working most of today.

LOL OLD

gman4455

Staff

2:11p, 2/22/24

Sorry guys, we're still trying to get to the bottom of this. We've had to change some of the configuration for our content providers, which seems to be causing the issue.

Science Denier, I just made some temporary changes knowing it would probably break again for you, in the hopes of narrowing down the issue. Wanted to see if the issue resolves for the others in this thread

gman4455

Staff

2:17p, 2/22/24

In reply to HtownAg92

HtownAg92 said:
Surely everyone's workplaces didn't coincidentally make network changes at the same time.

I agree with this, but it is also interesting that this issue seems to only affect work networks, as far as I've seen.

It is definitely something we changed, but the root issue is likely more complex

HtownAg92

2:33p, 2/22/24

In reply to gman4455

gman4455 said:
HtownAg92 said:
Surely everyone's workplaces didn't coincidentally make network changes at the same time.
I agree with this, but it is also interesting that this issue seems to only affect work networks, as far as I've seen.

It is definitely something we changed, but the root issue is likely more complex

Mine came back about an hour ago.

CheeseSndwch

3:12p, 2/22/24

Mine's back.

Science Denier

7:04p, 2/22/24

In reply to gman4455

gman4455 said:
Sorry guys, we're still trying to get to the bottom of this. We've had to change some of the configuration for our content providers, which seems to be causing the issue.

Science Denier, I just made some temporary changes knowing it would probably break again for you, in the hopes of narrowing down the issue. Wanted to see if the issue resolves for the others in this thread

Yea. No worries.

LOL OLD

Rudyjax

9:16p, 2/22/24

Mine's back!

Thank you!!!

chasekub

8:52a, 2/23/24

It's back up for me! Thanks for fixing this!

gman4455

Staff

8:53a, 2/23/24

In reply to Science Denier

Should be working again for you now

Science Denier

8:54a, 2/23/24

In reply to gman4455

gman4455 said:
Should be working again for you now

Ok. Thanks. Didn't work earlier but I will check again when I get back to my desk.

LOL OLD

Science Denier

10:40a, 2/23/24

In reply to gman4455

gman4455 said:
Should be working again for you now

OK. It's working now.

Thanks!!

LOL OLD