In reply to Ragnar Danneskjoldd

Ragnar Danneskjoldd said:

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The one in New braunfels is hilariously bad. They do not answer the phone seemingly as sop. One time I just let it ring for 10 minutes and the guy who answered was mad at me for not giving up. Hate that place. Lowe's is slightly better, but not much.

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Agree the one here in New Braunfels has terrible service. Was there last year to buy a washer/dryer and refrigerator for my daughter's new place. Were completely ignored even though we flagged 2 employees down as they were either "in the middle of something" or "would be right back."

Lowe's is just as bad. The only redeeming value with Home Depot is that they will take anything back at any time and, even if you don't have proof of purchase, they'll still give a store credit.

In reply to nbbob

nbbob said:

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Ragnar Danneskjoldd said:

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The one in New braunfels is hilariously bad. They do not answer the phone seemingly as sop. One time I just let it ring for 10 minutes and the guy who answered was mad at me for not giving up. Hate that place. Lowe's is slightly better, but not much.

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Agree the one here in New Braunfels has terrible service. Was there last year to buy a washer/dryer and refrigerator for my daughter's new place. Were completely ignored even though we flagged 2 employees down as they were either "in the middle of something" or "would be right back."

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Yeah, I feel like Lowes is slightly better.

I tried to utilize their military discount they offer but they don't accept military IDs. LMAO

You have to get registered online.

In reply to ATX_AG_08

ATX_AG_08 said:

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I would never go to Home Depot to "shop" for a major appliance. Research what you want online, read reviews, then find who has it in stock and go pick it up.

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Then order it from Lowe's where I get my 10% military discount.

My loyalty is to Lowe's. Best friend worked there in HS. She didn't know **** about diddly. But she tried hard.

In reply to ATX_AG_08

ATX_AG_08 said:

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I would never go to Home Depot to "shop" for a major appliance. Research what you want online, read reviews, then find who has it in stock and go pick it up.

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I want to see what it looks like and get hands on the product.

Hell, sear a steak and bake a cake to test it out.

Jk, I get what you are saying.

In reply to malenurse

malenurse said:

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90% of my hardware shopping is done at my local ACE Hardware. I will be asked multiple times if I need help finding anything.

Every month I get my rewards coupons, usually two $10 coupons and one $20 coupon which makes almost everything I buy cheaper than HD or Lowes.

Employees are friendly and most know me by name.

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Would love an ace close by

In reply to Aggie Therapist

Aggie Therapist said:

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nbbob said:

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Ragnar Danneskjoldd said:

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The one in New braunfels is hilariously bad. They do not answer the phone seemingly as sop. One time I just let it ring for 10 minutes and the guy who answered was mad at me for not giving up. Hate that place. Lowe's is slightly better, but not much.

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Agree the one here in New Braunfels has terrible service. Was there last year to buy a washer/dryer and refrigerator for my daughter's new place. Were completely ignored even though we flagged 2 employees down as they were either "in the middle of something" or "would be right back."

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Yeah, I feel like Lowes is slightly better.

I tried to utilize their military discount they offer but they don't accept military IDs. LMAO

You have to get registered online.

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Dude what are you doing? You're in the Army. AAFES.has a partnership with Home Depot now.

Go to shopmyexchange.com and there's a portal on there now for appliances that lets you shop Home Depot's inventory, at AAFES pricing, and you get free delivery and no sales tax.

In reply to Ryan the Temp

Ryan the Temp said:

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ATX_AG_08 said:

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I would never go to Home Depot to "shop" for a major appliance. Research what you want online, read reviews, then find who has it in stock and go pick it up.

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Then order it from Lowe's where I get my 10% military discount.

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Lowe's no longer offers military discount on appliances.

In reply to malenurse

malenurse said:

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90% of my hardware shopping is done at my local ACE Hardware. I will be asked multiple times if I need help finding anything.

Every month I get my rewards coupons, usually two $10 coupons and one $20 coupon which makes almost everything I buy cheaper than HD or Lowes.

Employees are friendly and most know me by name.

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Same here. I go to Ace first as it's a locally owned franchise here in CS. It's busy; they can run out of stock on some seemingly popular items but always give them the first shot. Then I begrudgingly go to Home Depot if I don't find what I need.

Didn't someone post on TexAgs their story of how they made it to the Home Depot bathroom just in time to completely obliterate a toilet stall?

Maybe if y'all controlled your bowels the employees would help you.

My last straw was when they turned everything into self checkout

McCoy's or GTFO

In reply to ATX_AG_08

ATX_AG_08 said:

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I would never go to Home Depot to "shop" for a major appliance. Research what you want online, read reviews, then find who has it in stock and go pick it up.

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Haven't bought an appliance lately, have you?

We've had the best luck buying major appliances from Best Buy

In reply to Aggie Therapist https://corporate.homedepot.com/news/partnerships/home-depot-partners-army-air-force-exchange-service-offer-tax-free-major

Were you able to try that out?

They all suck now. 5 years Home Depot the people walking around used to be extremely helpful and approaching random people to see if they need help. And they knew what the hell they were talking about. Now they walk around in a hurry and avoid eye contact, and when you do manage to get one's attention they ultimately look dumb founded and have to call someone. I agree Ace is better, only down side is (at east in my part of the country) they are considerable more expensive.

seems like such easy things to fix. I guess they just dont care about regular customers as most of their business is probably done with professionals?

When I was involved in Scouting, Lowe's always let us set up to sell candy bars or whatever outside.

Home Depot corporate would not allow it.

Plus they are orange.

That said, I go to Ace when possible.

In reply to maroon barchetta

maroon barchetta said:

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When I was involved in Scouting, Lowe's always let us set up to sell candy bars or whatever outside.

Home Depot corporate would not allow it.

Plus they are orange.

That said, I go to Ace when possible.

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this makes me want to go to home depot now.

Our Home Depot in Mountain Home Ark. is great. Very knowledgeable people in all departments and ready and willing to help. Some of the most friendly people I have ever dealt with.
The Lowe's across the street is the same.
When in Texas we dealt with the Home Depot in Kerrville and they were good folks as well.
Our Ace Hardware in the Ozarks is a good store but their prices are very high on all items compared to HD or L.

In reply to Ryan the Temp

Ryan the Temp said:

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I like Home Depot because all the employees leave me alone.

But seriously, i've always had good luck at my local HD and Lowe's.

I've never experienced the issues any of yall are talking about at my local HD over the last several years. I've had quite the opposite experience actually.

In reply to Ragnar Danneskjoldd Not only does the service suck at the New Braunfels HD, they cant keep anything stocked. I routinely have to order stuff for work and go pick it up at the Seguin location. After going up and down aisles for 10-15 minutes looking for help a few weeks ago, we found a plumber that ended up showing us what to grab. SMH

In reply to maroon barchetta

maroon barchetta said:

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When I was involved in Scouting, Lowe's always let us set up to sell candy bars or whatever outside.

Home Depot corporate would not allow it.

Plus they are orange.

That said, I go to Ace when possible.

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I in scouts right now this my kids. Lowes and Bass Pro Shops are great store-fronts.

Popcorn is $15 to $30 now for a bag of popcorn.....so dumb

In reply to Teslag

Teslag said:

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https://corporate.homedepot.com/news/partnerships/home-depot-partners-army-air-force-exchange-service-offer-tax-free-major

Were you able to try that out?

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We purchased everything before you responded.

But moving forward and furnishing this new house, I will be doing this!

I live an hour from THE GREAT PLACE so thats an option too

In reply to tmaggies

tmaggies said:

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My last straw was when they turned everything into self checkout

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The best thing that happened to my Lowe's was when they turned everything into self checkout. So much easier now. Before, they would only have 1 out of 10 registers open on a given day.

The key to both Lowe's and HD is tracking down the oldest, grizzled looking guy that works there. Preferably a retiree who's just working to stay busy. They're the ones who know stuff.

But Ace does have the highest % of helpful employees.

Also, I thought this thread was gonna be about the proliferation of idiots who bring their fur babies to HD/Lowe's.

Last time I went to home depot, guy in the plumbing aisle said I look like I know what I'm doing and asked ME a question about a fitting. On the bright side, at least I didn't get solicited in the parking lot for electrical work on this trip. I probably need to dress a little LESS like a slob next time I go there.